‘We’, ‘us’, ‘our’, means Third Millennium Information Limited, or associated companies, Third Millennium Publishing Limited and James & James Publishers Limited. ‘You’, ‘your’ means the person ordering products under these Sales Terms. ‘Working days’ means all days other than Saturdays, Sundays, and Public Holidays. ‘Goods’ means the good(s) you have ordered from us using the website and ‘Services’ means the service(s) you have ordered from us using the website, together, the ‘Products’.
Use of this web site
a. By accessing and using any part of this web site, the visitor/customer (‘you’), agrees with us to be bound by these terms. If you do not accept these terms, you may not use this web site or access or display any of the information made available to you at this web site.
b. Customers statutory rights are not affected by any of these terms. We reserve the right to refuse the supply of products and services at our discretion.
a. When you register with this website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
b. If any of your details change, such as your e-mail address, credit card billing address or delivery address, you must inform us as soon as possible. You may update your details by signing into the My Account section on this website, and update the relevant section.
The contract between us
a. Any contract for purchases made through this website will be with Third Millennium Information Limited, whose registered office is situated at 2-5 Benjamin Street, London EC1M 5QL, United Kingdom, company registration number 3275565.
b. We must receive payment of the whole of the price for the products that you order before your order can be accepted, and the contract formed. Once payment has been received we will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, delivery address, the order number and the total price. Our acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
c. We are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the products appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the products that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the products, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
d. Third Millennium Publishing is a UK registered company. Your card issuer may charge you a foreign transaction fee for this transaction.
Withdrawal by you from the contract
If you are an individual and are not buying products on behalf of a business, there are certain circumstances in which you may withdraw from the contract and these are set out here. This right to withdraw does not apply to business buyers.
a. You may withdraw your order for products at any time up to the end of the twenty first working day after you have received the goods. You do not need to give us any reason for withdrawing your order nor will you have to pay any penalty.
b. The only circumstance in which you cannot withdraw your order is where you have taken the products you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered.
c. To withdraw your order you must notify us in writing at the address set out in the returns and refunds section. If you have received the products before you withdraw your order then, unless you have lost your right to withdraw because you have taken the products out of their sealed package, you must send them back to our return address at your own cost and risk, unless the products were supplied faulty or damaged. If you withdraw your order but we have already processed the products for delivery and you have received them, you must not unpack the products when they are received by you and you must send the products back to us at our return address at your own cost and risk as soon as possible.
e. Once you have notified us that you are withdrawing your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.
Availability of products
If we have insufficient stock of any products and are unable to deliver the products ordered by you, we will notify you as soon as possible and any sum debited by us from your credit card will be re-credited to your account and we will notify you by email at the address given by you in your order form. The refund, set out in the returns and refunds section, will be made as soon as possible and in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
a. Orders can be placed in advance for forthcoming products and the price displayed on our web site at the time of ordering will apply. Payment will be processed on the day you place your order.
b. Planned publication dates are shown on the individual product page on our web site and should you wish to amend your delivery details prior to publication you are advised to inform us accordingly. The easiest way is to log onto your account and make the necessary amendments. Alternatively send an e-mail to email@example.com including your full name, order reference number, product(s) ordered and the new delivery address.
Prices and product information
a. Prices on this web site are shown in US$ dollars and exclude shipping costs.
b. Prices and other information about our products listed on this site may change without notice. The price displayed on our site when ordering any product from us will apply.
c. While we try and ensure that all prices and information on our web site are accurate, errors may occur. If we discover an error in the price of products you have ordered we will inform you at the earliest opportunity and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel and you have already paid for the products, you will receive a full refund.
Promotional discount codes
We may occasionally offer discount codes to customers. All discount codes are exclusive of online shipping costs (unless otherwise stated) and can only be used once per person with one discount code to be used per transaction. Discount codes cannot be used with any other voucher, coupon or offer. Discount codes can only be used at time of purchase and not retrospectively. We reserve the right to withdraw codes at any time. All discount codes are subject to their own terms and conditions.
a. We accept online payment as follows:
USA orders - Visa, MasterCard or American Express
UK orders - Visa, MasterCard, American Express, Maestro, Switch, Solo or Visa Delta
Rest of World orders - Visa, MasterCard or American Express
b. We are unable to ship products until payment has been cleared or authorized. Payment will be processed on the day you place your order.
c. Your payment company will perform any currency conversion if necessary.
d. Your CVV2 (3 or 4 digit security code) will never be stored by Third Millennium Publishing or RBS Worldpay. The number is simply used to process your transaction, making your transaction more secure as a further verification that the card is on hand.
Shipment and delivery of products
a. We will ship products ordered by you to the person and address you give us at the time you make your order. For products delivered in the USA, the consignee (i.e. the person to whom the consignment is sent), will be responsible for the payment of any local sales taxes where required. For goods delivered outside of the European Union, the consignee will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required. It is accepted by you that we have no control over additional charges in relation to customs clearance. We recommend that you check with your local customs officials for more information regarding importation taxes/duties that may be applicable to your online order.
b. Assuming the products are in stock, we endeavor to ship your order within five working days, once your order is accepted. While we will endeavor to avoid delay, we will not be held liable for any loss or damage arising from delay in delivery.
c. All delivery times are estimates only and will vary depending on the method of shipment you have chosen at the checkout stage of your order.
d. If your order consists of a number of products we may deliver them in installments. Shipping charges will be those set out at the time you placed your order.
e. You will become the owner of the products you have ordered when the products are shipped to you from our distribution center.
f. Should we have to re-arrange delivery of your order due to incorrect address information, or for any other reason not due to us, additional shipping charges are liable to be paid by you.
Returns and Refunds
a. We want you to be totally satisfied with every purchase you make from us. We aim to offer you value and quality. To cancel, written notification is required and can be accepted by e-mail to firstname.lastname@example.org or write to us at "Third Millennium Publishing (returns), 2–5 Benjamin Street, London EC1M 5QL, United Kingdom" within 7 days of confirming your order or 7 days of receipt of goods (whichever is the longer), quoting your full name, delivery address and order number.
b. Items must not be used and you must have taken reasonable care of them. We will offer you a full refund of your payment or exchange for another Third Millennium book of equivalent value within 7 days of you terminating the agreement. You will pay the cost of returning the products and any subsequent charges deemed acceptable or pertaining to delivery requirements inclusive of administration fees. In special pre–arranged circumstances we may collect the products for you, however there will be a charge for this service.
Items can be returned to us provided:
- Products are in an unused condition.
- Any other item is in its original condition and packaging.
- A copy of the invoice note or proof of purchase is included.
c. You lose the right to cancel if:
- You have had the goods personalized (for example an author’s dedication).
- You have opened a sealed product.
- You have damaged the products once signed and received for.
Damaged or Faulty Products
If you receive the wrong products or the products are damaged or defective, we shall have no liability to you unless you contact us within 7 working days of the delivery of the products in question. We reserve the right to check if items are damaged or defective before agreeing to reimbursement and ask for proof of damage or defect. We will refund your return shipment costs and replacement of the products at our expense. You can e-mail us at email@example.com or write to us (see returns address), confirming the nature of the problem. Please ensure you also include your full name, delivery address and order reference number.
Make sure you contact us first before returning any products. When returning products we recommend that you use a recorded delivery or trackable service, as we are unable to accept responsibility for returns that fail to arrive.
Please ensure you include the products, a copy of the invoice or proof of purchase and the reason for returning the products.
Third Millennium Information
C/o The Mailing House
5600 Bandini Boulevard
Rest of World returns:
Third Millennium Information
2-5 Benjamin Street
Tel: 0044 (0) 20 7336 0144 (09.00 hrs – 17.00 hrs GMT)
We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond its reasonable control.
We aim to provide our customers with prompt, efficient and a fair service at all times. If you have any comments about the service you have received from us, please e-mail us at firstname.lastname@example.org.
The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.
The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. We shall not be responsible for any detrimental reliance you place on this website or its contents.
We are providing this site and its contents (including any downloadable data or software) on an 'as is' basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, we make no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.
The information contained in this site may contain technical inaccuracies or typographical errors. All liability arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.
Neither Third Millennium Information Limited nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
We take your online privacy seriously. However, although we use appropriate encrypted security software on our website, the security of information transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by you as a result of transmitting information by means of email or other internet link will be borne solely and exclusively by you.
Our website may contain hyperlinks. These hyperlinks connect you to sites of other organizations which are not our responsibility. We have used our reasonable endeavors in preparing our own website and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organization, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of Third Millennium Information Limited.
All design, text, graphics and the selection or arrangement thereof are the copyright of Third Millennium Information Limited or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with us, or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without our prior written permission is strictly prohibited.
Third Millennium Information Limited, Third Millennium Publishing Limited, James & James Publishers Limited and Pardoe Blacker Design logos are registered trade marks belonging to Third Millennium Information Limited. All other trade marks, product names and company names or logos used in this site are the property of their respective owners. No permission is given by us in respect of the use of its or any such other trade marks, product names, titles or logos and such use may constitute an infringement of the holder's rights.
© Copyright 2011 Third Millennium Information Limited. All rights reserved. All trademarks recognized.